Last updated: October 9, 2026

Customer support

Need help with eniwher3? eniwher3 at eni3.com is operated by @010gcc. Support is by email — there is no phone line or live chat.

How to reach us

Email support@eni3.com. That is the designated support address for the service. Messages are received and handled by the operator.

Please include the email you sign in with, what you were doing (board, sign-in, Checkout), and any error text. Do not send card numbers.

When to expect a reply

We aim to respond within two business days (Monday– Friday, US-oriented business days). Urgent billing mistakes are handled as soon as we see them.

Upgrade, billing, and Premium

• Buy or manage the path to Checkout: Upgrade / Premium (sign in first).
• What you pay for: Product & services.
• Payments are processed by Stripe. Receipts and card updates often appear in the email Stripe sends you.
• To cancel a monthly plan, update a card, or see your renewal date, open Manage subscription. Founder Lifetime is not canceled from the portal. Refund requests follow Refunds & cancellation.

Sign-in help

Magic links expire in 15 minutes. Request a new one from /login or the board Sign in control. Check spam. If the mail never arrives, write to support with the address you used.

Data and privacy

Account or cloud-board deletion, and privacy questions: same inbox. See Privacy.

What we cannot do

• Recover notes that existed only in a browser you cleared.
• Give refunds automatically without a message from you.
• Support illegal or abusive use of the board.

These pages describe the eniwher3 service at eni3.com and may be updated. They are operational drafts for customers and payment review, not formal legal advice. If a section conflicts with applicable law, that law controls.